COBRA & Direct Bill Solutions

SHPS can manage every aspect of your COBRA administration and direct bill including enrollment, invoicing, payment collections, participant support and communications. When you select SHPS to administer your COBRA benefits, you never again have to worry about compliance with legal mandates.

Compliance team — Our in-house legal team monitors changing regulations and coordinates with our operations so your services strictly comply with the latest COBRA updates, HIPAA compliance and other legislation.

Automated compliance rules — Participant deadlines are automatically enforced and qualifying event, denial and end-of-coverage notices are systematically produced, documented and tracked.

For more than 25 years, SHPS has been an industry leader in COBRA administration for terminated employees and qualified beneficiaries. SHPS processes more than 622,000 invoices, 35 million financial transactions and exports 144 million items annually.

More Advantages from SHPS:

Reduced claim liability — SHPS saves employers an average of $500 in claims liability per participant each year through technology that automatically enforces eligibility and payment due dates, eliminates unnecessary errors and reduces continuation coverage periods. Clients have an average of two months less per participant for COBRA coverage than the national average.

One platform with multiple uses — SHPS' COBRA administration, retiree and other direct bill services benefit from a single system that collects premiums from both individuals and groups, including retired or disabled employees, employees on Family and Medical Leave (FMLA) and employees on other short-term or long-term leaves of absence. This platform integrates seamlessly with our Eligibility & Enrollment services, further reducing the burden on your HR staff.

Easy to put in place — SHPS provides a detailed plan to roll out the service in your organization and a single point-of-contact to make sure everything goes smoothly. You’ll have online tools for update requests, questions, information and plan metrics.

Benefits exchange — SHPS provides terminated employees with objective information about alternatives to COBRA through individual health plans and guidance in finding the best insurance “fit” for their situation.

Online and phone participant support — Representatives are available by phone Monday-Friday 8 a.m. to 8 p.m. eastern. The website, of course, is available 24/7.